Refund Policy

Cancellation and Refund Policies - Palace On Wheels :

(By O&M operator CCEL in Consortium with ETSPL)

• Rajasthan Tourism Development Corporation (RTDC), a Government of Rajasthan undertaking owns the Luxury Royal Train “The Palace on Wheels” Train.
• The website www.the-palaceonwheels.com is controlled and operated from India by ETSPL. The content and information displayed on the site are the property of Palace On Wheels and collectively referred to as “POW Information”.
• All the Cancellation requests must be made in writing to the Palace on Wheels Reservation team & the same must be acknowledged by the Reservation Team.

Cancellation Charges

• Minimum 20% gross value of Train Ticket will be levied as Cancellation Fee if the tickets cancelled before 90 days or more left for Tour Departure.
• Minimum 25% gross value of Train Ticket will be levied as Cancellation Fee if the tickets cancelled before 75 Days or more left but not more than 89 days for Tour Departure.
• 100% gross value of Train Ticket will be levied as Cancellation Fee if the tickets cancelled before 74 days or less left for Tour Departure.

Note : The Above terms are applicable on Complete or Partial booking cancellation.

No Shows/ En-Route Termination:

• In case of No Show / Non-arrival of the guest, refund or adjustment for future travel will not be applicable. The whole amount shall be treated as forfeited.
• In case of En-route termination of tour by the guest, for any reasons refund or adjustment will not be applicable. The amount for unused portion of the tour shall be treated as forfeited.

Tour Amendments:

• All Amendments are subject to Approvals from authorised team of Palace on Wheels.
• Amendments only possible under the circumstances like Natural Disaster / Natural Calamity or Serious Health Problem's (this needs to be supported by doctor's certificate) and is subject to approval.
• No refunds are possible, and every case will be decided on merits on a case-to-case basis. No amendment will be permissible in case of booking of groups or complete train.

General Rules :

• Cancellation rules to be applicable in case travel documents or pending payments not received as per booking terms & conditions.
• In special case-where travel date of same passengers needs to be postponed to future specific dates, Minimum US$ 100 per person will be charged & the same will be subject to availability and approvals.
• Request for refund of advance/full payment, due to death Or serious illness of passenger will be at sole discretion of management of Palace on Wheels.
• In case of scheduled train tour depart is cancelled because of any reasons by Train Tour operator (RTDC), Guest will be informed at least one week before train depart & in such cases - Full amount received will be refunded (without any cancelation fee) to the Guest .
• Palace on Wheel or its associated entities CANNOT BE held liable to compensate for any additional Financial Loss caused viz Fee towards Cancellation of Air Tickets, Hotel Booking etc or if any Mental Trauma caused. No Interest or compensation will be payable in case of Tour Cancellation by tour operator.
• All foreign passport holders require valid Indian Visa before boarding flight to India.
• Request for refund due to refusal of Indian Visa will not be entertain Or Overseas passenger landing in India without proper travel documents-will be governed by cancellation rules.
• No refund will be made in case of no-show Or self-curtailment of journey
• Un-willingness to follow train tour as per schedule, will be non-refundable

At times, due to local logistics/ conditions, if Train tour Manager is forced to cancel certain scheduled sightseeing tours Or activities, at short notice - No refund will be made to passenger to compensate for this.

Where passenger makes request for refund due to self cancellation, it will be governed as per foreign exchange rules of RBI Bank and the process may take 4 to 6 weeks after documentention as per RBI guidlines is received.

We reserves the right to charge MINIMUM US$ 100 per person as service charge & refund will be made as per INR Rupees amount received.

IMPORTANT ADVISORY

• We strongly suggest all guests to pre-purchase Tour Insurance from country of origin of travel.
• From 3rd week of December to 3rd week of January-North India experiences heavy fog conditions & it is suggested to passengers to arrive at least one day earlier in New Delhi during that period.
• Liability of Principal train Tour Operator is limited to as defined in Indian Railways Act.
• Disputes (if any) are subject to jurisdiction of courts at Jaipur (Rajasthan) only.